應(yīng)急用語(yǔ)

<說(shuō)明> 不擅長(zhǎng)說(shuō)英語(yǔ)的人接到英語(yǔ)電話(huà)時(shí)。千萬(wàn)不要手足無(wú)措?？捎孟率黾蟹绞匠林鴳?yīng)答。

（1) 請(qǐng)稍待片刻。

Just a moment, please.

(2) 請(qǐng)別掛斷。我找一位會(huì)說(shuō)英語(yǔ)的人來(lái)。

Hold the line, please. I'll get an English speaker.

(3) 請(qǐng)等一下。我找個(gè)人來(lái)聽(tīng)。

Hold on, please. I'll get someone to the phone.

(4) 很抱歉，我英語(yǔ)說(shuō)得不好。我找位會(huì)講英語(yǔ)的人稍後回電話(huà)給你。請(qǐng)教您的大名及電話(huà)號(hào)碼？

I'm sorry, I don't speak English well. I'll have an English speaker call you back later. May I have your name and telephone number?
接電話(huà)的開(kāi)場(chǎng)白

<說(shuō)明> 拿起話(huà)筒的時(shí)候，可先用"Hello." "Good morning." "Good afternoon."等問(wèn)候?qū)Ψ?，並報(bào)上自己的公司名、部門(mén)名、姓名等，如此可予人態(tài)度親切的感覺(jué)。

(1) 早安。這裏是正泰貿(mào)易公司。我能效勞嗎？

Good morning. This is Chengtai Trading Company. May I help you?

(2) 午安。這裏是大安商業(yè)銀行。我能為您效勞嗎？

Good afternoon. This is Dan An Commercial Bank. What can I do for you?

(3) 先鋒電子。我是吳瑪莉。

Pioneer Electronics. This is Mary Wu speaking.

(4) 喂。海外營(yíng)業(yè)部。我是王大明。

Hello. Overseas Sales Department. Taming Wang speaking.

(5) 喂。這裏是王公館。

Hello. This is the Wang residence.

(6) 午安。我是王大明。

Good afternoon. Taming Wang speaking.

(7) 我是楊文凱，請(qǐng)講。

Wenkai Yang. Speaking.