Dear Paola,

　Thank you for your comments.

　Yes, we confirmed the L/C to you. We hopefully could fulfill it on time. It is good for us too. But sometimes materials purchase and production arrangement is a little different. We are sorry to cause the inconvenience. As we talked the projects for a long time, and finally we conclude some deals. We value the chance to cooperate with you. You already visited us in Berlin Show and Canton Fair. We hope you can realize our sincerity for cooperation and now we need some support from you for this shipment. Trust me; we want to do better for you.

　As per your PO to UPS, the shipment date is Oct.30th—Nov.10th. We just hope to catch the vessel before Oct. 30 all the time. But the date is out of our control. We hope to catch it before Nov. 10th, but not later than Nov. 15th. So the shipment must catch the Christmas season for sale. It will arrive at early December, or middle. I think you could have enough time to deliver the goods to your stores. So we kindly ask you help us to revise the shipment date till Nov.15th, and expiry date till Dec.10th.

　For the penalty, please don’t count it on us any more. But for your coming larger order, we could cover you with a best offer. And may be some spare parts also. Thank you for your kind understanding.

　Look forward to your comment soon. Thank you.

　Best regards,

　Water

　Notes

　1. 客戶不接受延期，第一步主要還是以解釋為主，陳述延期的理由，合作的誠意和付出的努力，以此軟化客戶的強硬要求。一般情況下，客戶經過數次的攻擊，都會答應要求。

　2. 對客戶提出罰金的問題，正面對待。以后續(xù)的訂單為由，提出給予優(yōu)惠的承諾，以此來解決問題。以后的訂單只是一個方法，所以不必顧慮以后會怎樣。如果可以，適當給予一些優(yōu)惠也是應該的，因為幫助客戶，也是幫助自己。客戶高興，訂單增多，自己的業(yè)績就會上升。