道歉與解釋
　　Appology
　　DearMr./Ms,
　　WearesorrywecannotsendyouimmediatelythecatalogueandpricelistforwhichyouaskedinyourletterofMarch10.Suppliesareexpectedfromtheprintersintwoweeksandassoonaswereceivethem,wewillsendyouacopy.
　　Yoursfaithfully
　　道歉
　　尊敬的先生/小姐，
　　對(duì)三月十日來(lái)信所要目錄和價(jià)格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。
　　您誠(chéng)摯的
　　Explanation
　　DearMr./Ms,
　　IwasveryconcernedwhenIreceivedyourletterofyesterdaycomplainingthatthecentralheatingsysteminyournewhousehadnotbeencompletedbythedatepromised.
　　Onreferringtoourearliercorrespondence,IfindthatIhadmistakenthedateforcompletion.ThefaultisentirelymineandIdeeplyregretthatitshouldhaveoccurred.
　　Irealizetheinconvenienceouroversightmustbecausingyouandwilldoeverythingpossibletoavoidanyfurtherdelay.Ihavealreadygiveninstructionsfortheworktohavepriorityandtheengineersworkingonthejobtobeplacedonovertime.Thesearrangementsshouldseetheinstallationcompletedbynextweekend.
　　Yoursfaithfully
　　解釋
　　尊敬的先生/小姐，
　　昨天收到你的來(lái)信，抱怨你新家的中央加熱系統(tǒng)未按規(guī)定時(shí)間裝好，對(duì)此我非常關(guān)心。參考較早的通信，我發(fā)現(xiàn)我搞錯(cuò)了完成日期。錯(cuò)誤完全是我的，對(duì)此我非常抱歉。
　　認(rèn)識(shí)到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項(xiàng)工作優(yōu)先做并讓工程人員加班。這樣安排會(huì)于下周完成安裝。
　　你誠(chéng)摯的